Everywhere we read of the top rated tools, but what constitutes a top rated knowledge base software? In addition to the flashy UIs, the most powerful platforms are those with a user-friendly hierarchy, powerful search (AI-enhanced), continuously refreshing content, trustworthy integrations, and features that demonstrate what, in fact, users are searching (to correct the defects). Other factors: security, support, small-large-team price-tiers. Here is the thread on which I would like to compare feedbacks of actual users: what they actually get, what they are disappointed with, what to be wary of.